Last updated: [DATE]
These terms are between you (the “Customer”) and New Era Site Solutions Ltd (“we”, “us”), operating Site Safety Solutions at sitesafety.solutions (a service of New Era Site Solutions, newerasitesolutions.co.uk). Contact: support@newerasitesolutions.co.uk.
Site Safety Solutions provides web-based pre-use check sheets, defect and delivery reports, an admin panel, and automatic weekly report emails for construction and plant sites. Operators use the apps in a web browser or installed to their home screen.
The service helps you record and share inspections. It does not replace your legal duties, competent inspection, training, manufacturer instructions or professional safety advice. You remain solely responsible for the safety of your sites, equipment and people, and for deciding whether equipment is fit to use. We do not guarantee that using the service makes you compliant with any law or standard.
You must provide accurate details and keep logins and operator keys/QR codes secure. You are responsible for activity under your account, and for removing operators who leave. Each paid site has its own admin link and operator seats.
The current price is shown on our pricing page (at the time of writing, £40 per site per month). Payment is taken by card through Stripe, in advance, monthly, and renews automatically until cancelled. You may add or remove sites; changes apply as shown at checkout. Prices may change with at least 30 days’ notice. [CONFIRM: whether prices include or exclude VAT]
You can cancel at any time [SAY HOW – e.g. admin panel / email us]. Cancellation takes effect at the end of the current paid month and no further payments are taken. Except where the law requires otherwise, we do not refund part-months. If you are a consumer with statutory cancellation rights, nothing here limits them. [DECIDE: any free trial or refund policy]
Your submitted checks, defect reports and delivery reports belong to you. Reports are stored for a limited period and then automatically deleted: currently 28 days [UPDATE IF RETENTION CHANGES]. Weekly report PDFs are emailed and available to download during that period. You must download or keep any records you are legally required to retain for longer. After cancellation we may delete your data after a reasonable period. You can ask us to export or delete your data at any time.
Do not misuse the service, attempt to access other customers’ data, interfere with its operation, upload unlawful content, or share operator access outside your organisation.
We aim for reliable service but do not promise it will be uninterrupted or error-free. Because the service depends on internet access and third-party platforms, you should keep a fallback (such as paper check sheets) for when it is unavailable.
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence or for fraud. Subject to that, we are not liable for indirect or consequential loss, loss of profit or business, or loss arising from equipment failure or accidents on your sites, and our total liability in any 12 months is limited to the fees you paid us in that period.
We may suspend or end accounts for non-payment or breach of these terms. You may stop using the service at any time.
We may update these terms; material changes will be notified by email or in the admin panel. Continued use means you accept them.
These terms are governed by the laws of [England and Wales], and its courts have jurisdiction.
Draft: these terms were drafted as a starting point and should be reviewed by a solicitor before reliance.